Mold, Water and Fire Damage - Tips & Advice - ServiceMaster Disaster Restoration and Recovery Services

If you’re in the midst of a water, fire or smoke disaster, know that ServiceMaster Restoration & Recovery Services will be there when you call us. In the meantime, here are some ways to mitigate the damage yourself. What to do if you ever have water damage:

If the outside temperature is above 60 degrees, use dehumidifiers if available.
Use fans to circulate the air and assist drying.
Remove as much water as possible by mopping and blotting.
Wipe furniture dry.
Lift draperies off carpet, loop through a coat hanger, and place the hanger on the drapery rod.
Prop up wet furniture cushions for even drying and place small wood blocks or aluminum foil under furniture legs.
Remove wet area rugs or other floor coverings.
Open furniture drawers, closet doors, and luggage to enhance drying.
Move photos, paintings, and art objects to a safe, dry location.
Remove wet fabrics and dry them as soon as possible. Hang furs and leather goods to dry separately at room temperature.
Remove damp books from shelves and spread out to dry.
If damage occurs during a cool season, leave heat on; if in summer, use an air conditioner if available.

Important warnings on water damage

Do not use an ordinary household vacuum to remove water.
Do not use electrical appliances while on wet carpet or wet floors.
Do not go into rooms with standing water if the electricity is still on.
Do not lift tacked down carpet without professional help. Lifting the carpet incorrectly could promote shrinkage.
Do not wait to call for professional help. Damage from the water and bacteria growth can begin within hours.

What to do if you have smoke/fire damage

Blow off or brush-vacuum loose soot particles from upholstery, drapes, and carpets.
Cover carpeted traffic areas with towels or old linens to prevent additional soiling.
Discard open food packages. The food could be contaminated.
If electrical service is off, clean out your freezer and refrigerator. Leave the doors propped open or place charcoal in the unit.
Send clothing with heavy smoke damage to a qualified professional dry cleaner who specializes in smoke damage.
Clean Formica and chrome fixtures in the kitchen and bathroom to prevent permanent tarnishing.
Wipe residue from porcelain bath fixtures to prevent etching.
Wipe the leaves of houseplants to remove smoke residue.
Change the air filter on your furnace if it uses forced hot air.
Tape cheesecloth over intake and outlet air registers to capture any loose soot in the air. This is even more effective if the cheesecloth is damp.
If the outside temperature is above 60 degrees, air out the house to reduce smoke odor.

Important warnings on smoke and fire damage

Do not attempt to wash any papered or flat painted walls without consulting your professional cleaner. Incorrect cleaning procedures could compound the soot residue problem.
Do not attempt to clean carpets or upholstered furniture. Again, incorrect procedures could increase damage.
Do not use electrical appliances that have been close to fire or water before having them checked. They could malfunction.
Do not use ceiling fixtures if the ceiling is wet. A short circuit could result.
Do not touch anything. Soot on your hands can permeate upholstery, walls, and woodwork, causing further damage.
Do not eat food that has been exposed to fire or smoke.
Do not wait to call for professional help.

EPA’s Renovation, Repair and Painting Rule (RRP)

As of April 22, 2010 renovation, repair and painting contractors must:

Be “RRP Certified”
Use lead safe work practices when working in homes built before 1978

The RRP rule affects contractors, property managers and others who disturb known or presumed lead-based paint during renovation activities done for compensation. This includes most repair, remodeling and maintenance jobs, such as but not limited to, window replacement, weatherization and demolition. The rule applies to any work that disturbs painted surfaces in residential houses, apartments and child-occupied facilities such as schools and day-care centers built before 1978.

Download the EPA Right to Renovate consumer brochure

Fines for violating the RRP Rule requirements can be up to $37,500 per incident per day!! Learn more about the rule at https://www.epa.gov/lead/pubs/renovation.htm

Health Precautions & Concerns

Bacteria & Mold Hazards Associated with Water Damage

Water damaged building interiors provide a “prime” environment for the growth and reproduction of bacteria and mold. Both are parasitic, i.e., they rely on dead or decaying organic matter for food. Favorite foods for bacteria and mold are cellulose based building material, such as wood, drywall and any soiled surface. Synthetic carpet fibers do not support microbial growth but the soils attached to them certainly do. These factors, coupled with warm humid air, create the ideal environment for reproduction. Bacteria and mold may cause allergic reactions, arthritis, puffy eyes, chronic cough, rheumatism, asthma, depression and headache.
Water damage restoration must be performed by trained technicians who understand proper procedures and applications. Trained personnel will provide the necessary adjustments to the environment by altering temperature and humidity levels to deter production of bacterial and mold and setting up professional drying equipment to facilitate complete structural drying.

Breathing & Electrical Hazards Associated with Fire Damage

Structures that have been affected by fire may have strong, potentially toxic, odors. Never enter a smoking or smoldering area without the proper breathing equipment. Fires can also compromise electrical systems presenting serious electrical hazards. Do not attempt to unplug burned appliances or equipment unless you are certain that the power to the building has been shut-off. Failure to do so could result in electrical shock.
Residual water from fire fighting will add to the damage as mentioned above, creating health concerns. There may be fallen debris containing sharp surfaces, in addition to slip or trip hazards. Emergency services may be necessary to stabilize the structure, make it safe for occupancy and restoration, and mitigate against further damage.

Asbestos

Federal, state and local regulations require owners and operators of non-residential buildings and structures to conduct asbestos surveys. You can rely on ServiceMaster Restoration & Recovery Services to comply with federal, state and local EPA and OSHA regulations while performing work. For more information on regulations in your area, log on to www.epa.gov/abestos/pubs/regioncontact.html.

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Steve VanDenBerg

Steve VanDenBerg is the owner of ServiceMaster Disaster Restoration and Recovery. He has over 30 years of experience working within the restoration industry and successfully leading start-ups, turnarounds, acquisitions and mergers, and rapidly growing companies.

Steve earned his BS in Business & Accounting from Calvin University in Grand Rapids, MI and began working for DSI Holdings as their Chief Financial Officer. When Steve began with DSI Holdings, they were running an underperforming ServiceMaster Restore franchise with one location. Steve implemented new policies and procedures for accounting and finance as well as a professional sales plan that increased profits eightfold over his time as the CFO. He was then promoted to President and CEO and in this time, he expanded the company from two locations with $4M in sales to 12 locations and $45M in sales. DSI Holdings became one of the largest disaster restoration companies in the U.S. and helped with major restoration projects throughout the U.S. and around the world.

Steve purchased ServiceMaster DRR in 2015 when the business was in decline. Drawing on his years of experience in turning around struggling ServiceMaster franchises, Steve overhauled our operations, including finance, sales, and marketing, which led to a quick turnaround. Within Steve’s first 24 months, sales increased by 60 percent. Steve also helped greatly improve our operating margins and established a relationship with California’s largest residential insurance company. Under Steve’s leadership, we have become one of the largest disaster restoration providers in California.

Steve has found great success in turning around struggling and stagnant restoration franchises by changing the business model and strategy, greatly increasing sales and profits. Many of the changes he has implemented have even been adopted by the franchisor into their operating model.